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ServiceNow CTA Exam Syllabus Topics:

Topic	Details
Topic 1	Cohort Model: This section measures the skills of ServiceNow Technical Architects and covers the cohort-based learning approach utilized in the CTA program. Candidates will engage in peer-to-peer learning, allowing for the exchange of ideas and the development of professional relationships. The cohort model emphasizes building a network among students, which can be beneficial during and after the program.
Topic 2	Capstone Assessment: This section is aimed at Certification Candidates and highlights the importance of the Capstone Assessment in the CTA program. Candidates will apply their knowledge to real-world scenarios through a comprehensive exam that includes both performance-based assessments and knowledge exams. Completing this assessment is essential for earning the CTA Certification.
Topic 3	Flipped Classroom: In this section, the exam focuses on Learning Facilitators and describes the flipped classroom model implemented in the CTA program. Candidates will first engage in self-paced learning before attending weekly virtual sessions. During these sessions, they will collaborate on case studies and present their findings, enhancing their technical skills and group collaboration through practical application.
Topic 4	Maintaining Your Certification: Targeted at Certified Technical Architects, this section covers the CTA certification requirements. Candidates must participate in a professional alumni program and complete an annual maintenance exam to ensure their skills remain current. This ongoing education and networking opportunity is crucial for professional growth within the ServiceNow ecosystem.

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q19-Q24):

NEW QUESTION # 19
Under technical governance policies, what does environmental management in ServiceNow primarily define?

A. Data ownership
B. User access policies
C. Application customization
D. Instance structure

Answer: D

Explanation:
In the context of ServiceNow technical governance, environmental management primarily focuses on defining the instance structure. This includes:
Instance Segmentation: Determining how many instances are needed (e.g., separate instances for development, test, and production) and how they relate to each other.
Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including scheduling, testing, and communication.
Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching, backups, and performance monitoring.
Why not the other options?
B: Data ownership: Data ownership is typically addressed within data governance policies, not specifically environmental management.
C: User access policies: User access policies are part of security governance and are handled through roles, permissions, and access control lists.
D: Application customization: Application customization is governed by development and configuration standards, not directly by environmental management.

NEW QUESTION # 20
What benefits does the Common Service Data Model (CSDM) provide to organizations using ServiceNow products?

A. Improved security, increased storage capacity, and faster processing speed
B. Customization, consistent analysis, and data governance
C. Automated deployment, maintenance efficiency, and comprehensive monitoring
D. Rationalization, outage reduction, and business processes alignment

Answer: B

Explanation:
The CSDM offers several key benefits, and the best fit among the options isD. Customization, consistent analysis, and data governance.Here's why:
* Customization:CSDM provides a framework, but it allows for customization to fit specific organizational needs. You can extend the data model with new CI classes and attributes while maintaining a consistent structure.
* Consistent Analysis:CSDM enables consistent reporting and analysis across the organization by providing a standardized structure for CMDB data. This makes it easier to gain insights into services, applications, and their supporting infrastructure.
* Data Governance:CSDM promotes data governance by establishing clear definitions, relationships, and ownership for data within the CMDB. This helps ensure data quality and consistency.
Why not the other options?
* A:While CSDM can indirectly contribute to rationalization and business process alignment, these are not its primary benefits. Outage reduction is more related to incident and problem management.
* B:Improved security, storage capacity, and processing speed are not direct benefits of CSDM. These are more related to the underlying ServiceNow platform infrastructure.
* C:Automated deployment and maintenance efficiency are not core benefits of CSDM. While CSDM can support these areas, they are not its main focus.

NEW QUESTION # 21
What components constitute the application layer security within ServiceNow?
Choose 3 answers

A. Platform Encryption (PE)
B. Access Control Lists (ACLs)
C. IP address access control
D. Full Disk Encryption (FDE)
E. Multi-Factor Authentication (MFA)

Answer: B,C,E

Explanation:
Application layer security in ServiceNow focuses on protecting data and functionality within the ServiceNow application itself. The following components contribute to this:
A: Multi-Factor Authentication (MFA): MFA adds an extra layer of security by requiring users to provide multiple forms of authentication (e.g., password, security token, biometric verification) to access the application.
C: Access Control Lists (ACLs): ACLs define which users or roles have permission to access, modify, or delete specific data and functionality within the application.
E; IP address access control: While technically a network layer control, IP address access control is often implemented and managed within the ServiceNow application. It restricts access to the instance based on IP address ranges.
Why not the other options?
B: Platform Encryption (PE): This is a broader encryption solution that protects data at rest across the platform, not specifically at the application layer.
D: Full Disk Encryption (FDE): This encrypts the entire hard drive of the server where the ServiceNow instance is hosted, providing protection at the infrastructure level, not the application layer.

NEW QUESTION # 22
What is the primary factor in determining the number of MID Servers required for a standard ServiceNow deployment?

A. The number of targets and interaction frequency
B. The number of concurrent users on the instance
C. The geographical spread of the organization
D. The number of network routers in use

Answer: A

Explanation:
The primary factor in determining the number of MID Servers needed is the number of targets and interaction frequency.
Targets: The number of devices, applications, or external systems that ServiceNow needs to interact with (e.
g., for discovery, orchestration, integrations).
Interaction Frequency: How often ServiceNow needs to communicate with these targets (e.g., continuous monitoring, scheduled data imports).
Why not the other options?
A: The number of network routers in use: While network infrastructure is important, it's not the primary factor for MID Server sizing.
C: The number of concurrent users on the instance: User activity impacts application server load, not directly the number of MID Servers needed.
D: The geographical spread of the organization: Geographic spread can influence MID Server placement, but the primary factor is the number of targets and interaction frequency.

NEW QUESTION # 23
A CTA is advising a large organization with multiple ServiceNow instances across different departments. The client wants to streamline their application deployment process and ensure consistency across instances.
Which recommendation should the CTA prioritize regarding the Application Repository?

A. Employ it for real-time collaborative coding
B. Use it as a backup for all global application packages
C. Use it for a Citizen Development program
D. Use it to centralize and distribute custom apps

Answer: D

Explanation:
To streamline application deployment and ensure consistency across multiple instances, the CTA should prioritize recommending the use of the Application Repository to centralize and distribute custom apps.
Here's why:
Centralized Repository: The Application Repository provides a central location to store and manage custom applications.
Version Control: It allows for versioning of applications, making it easier to track changes and roll back if needed.
Easy Distribution: Applications can be easily published and distributed to other instances from the repository.
Consistency: Using the repository helps ensure that all instances have the same version of an application, promoting consistency and reducing conflicts.
Why not the other options?
A: Use it for a Citizen Development program: While the repository can support citizen development, it's not its primary purpose in this scenario.
B: Employ it for real-time collaborative coding: The repository is not designed for real-time collaborative coding.
D: Use it as a backup for all global application packages: While it can be used for backups, its primary benefit here is for centralized management and distribution.

NEW QUESTION # 24
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CTA TEST REVIEW, LATEST CTA EXAM FEE

CTA Test Review, Latest CTA Exam Fee